Medical emergency in Shanghai

We found a Brit in a pool of blood this morning, on our way to the bakery. He was looking really ill, surrounded by people, but nobody did anything. At that point he wasn’t able to speak, or move around, later we discovered that he had cut his wrist by accident inside his apartment, where he lost a considerable amount of blood, made his way downstairs and basically fell on the curb where he was bleeding for 30 min. more. Ofcourse the group of bystanders, of which two Chinese/New Zealand students, had called an ambulance 30 min earlier but they were told that there were none. We called again but didn’t get through. Luckily, the police drove by and proposed to drop him off. We lifted him in the back of a police car, on our way he told me that he felt he was going to die. I identified his bloodtype in case he would pass out and we got him inside the ER and arranged the paperwork. He didn’t carry much on him but had some ID and insurance info in his pocket. I felt helpless trying to explain the English details to the Chinese staff, they couldn’t understand me. A few minutes later, the two New Zealand / Chinese bystanders arrived at the hospital with my wife to help out. The hospital was sure to confirm insurance before treating him after which he was properly taken care off. We stayed for a couple of hours and saw to it that he got the proper care. I also called the British consulate, who apparently put me though to the emergency call center in London. The operator didn’t speak Chinese so explaining him the Chinese hospital name and Chinese street details lead to a very confusing call. Seemed like a sluggish system, considering the amount of Brits that live in P.R.C.? I have to say that the Shanghai police really helped him out, first of all taking him into a car (taxi wouldn’t allow that) and trying to locate his friend. In a situation like this, you cannot depend on the ambulance to come and pick you up. I’ve seen pedestrians hit by cars and eventually put inside taxi’s to the hospitals. It’s not rare if bystanders don’t react. If you see an actual ambulance, they are poorly equipped and drive much slower then they should. My wife has studied Chinese for quite some time now, she mentioned they studied a lot about culture and history, but never did they talk about what to do in a medical emergency, something that would have been useful. All you foreigners abroad, be sure to carry your ID and insurance with you at all times.